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Experience: 4-8 Years

Contact Details: palava.careers@lodhagroup.com

Job Description:

Key Responsibilities:

  • Assisting in CRM Management.
  • Coordination with necessary functions and third party agencies for maximum possible early resolution of customer complaints.
  • Ensure to maintain the power and water infrastructure on 24X7 basis.
  • Follow-up with supervisory staff for the field operation status.
  • Checking of MEP services of Building & infra prior to handover.
  • Documentation of all MEP services.
  • Discuss the work progress and issues with the agency.
  • Assisting in ensuring the electrical and water supply parameters are regularly monitored and compared for any abnormal surge in consumption.
  • Vendor invoice & payment follow up

Qualification: Degree or Diploma in Electrical/ Mechanical Engineering.
Experience: 2-5 Years

Contact Details: palava.careers@lodhagroup.com

Job Description:

Key Responsibilities:

  • On daily basis check CRM portal for complaints.
  • Coordination with third-party agencies for resolution of customer complaints within SLA.
  • Guide/help customers in understanding Palava App/Portal for raising of complaints.
  • Follow-up with supervisory staff for the field rectification status of complaints and update on portal.
  • Ensure all complaints are closed within SLA.
  • Documentation of all closed tickets.
  • Taking appointments from customers through calls for tickets raised.
  • Taking appointments from customers for rectification of leakage related issues.
  • Ensure all customer queries raised through mail are responded immediately. Advice may be taken from superior staff as and when needed.
  • Ensure all queries are answered to all walk-in customers.
  • Vendor staff attendance record keeping.

Qualification: Any Graduate.
Experience: 8-12 Years

Contact Details: palava.careers@lodhagroup.com

Job Description:

Key Responsibilities:

  • Effective hand holding of customer in the post-possession stage [30 days].
  • Permission management: For individual citizens + societies + communities.
  • Lead Citizen Connect sessions: Monthly sessions with residents on one-on-one basis.
  • Society Handovers: Opening of 1st AGMs of all societies, Mediation for subsequent meetings and track progress on Final Cut off dates & Settlement
  • Citizen Center Vendor Management on Overall basis: Ensure smooth functioning of offices viz Hospitality, HK, Vending Machines, Printers and so on
  • Manage City related communication (qualitative) through portal.
  • Notices to be issued for non-compliance / violation.
  • Engagement sessions with Societies, and Federation committee.
  • Social Media tracking for complaints and ensure effective resolution.
  • Periodically publish information on successful events, highlight positive customer experience and citizen's positive comments on social media pages.
  • Maintain healthy Csat metrics including post-possession Csat =>3 (on a scale of 1-4); possessions / KHO effectiveness CSat => 4.5.
  • Ensure 100% compliance in KYC.
  • Manage and guide team members as required.

Qualification: Any Graduate.
Experience: 3-5 Years

Contact Details: palava.careers@lodhagroup.com

Job Description:

Key Responsibilities:

  • Effective hand holding of customer in the post-possession stage [30 days].
  • Permission management: For individual citizens + societies + communities.
  • Lead Citizen Connect sessions: Monthly sessions with residents on one-on-one basis.
  • Society Handovers: Opening of 1st AGMs of all societies, Mediation for subsequent meetings and track progress on Final Cut off dates & Settlement
  • Citizen Center Vendor Management on Overall basis: Ensure smooth functioning of offices viz Hospitality, HK, Vending Machines, Printers and so on
  • Manage City related communication (qualitative) through portal.
  • Notices to be issued for non-compliance / violation.
  • Engagement sessions with Societies, and Federation committee.
  • Social Media tracking for complaints and ensure effective resolution.
  • Periodically publish information on successful events, highlight positive customer experience and citizen's positive comments on social media pages.
  • Maintain healthy Csat metrics including post-possession Csat =>3 (on a scale of 1-4); possessions / KHO effectiveness CSat => 4.5.
  • Ensure 100% compliance in KYC.
  • Manage and guide team members as required.

Qualification: Any Graduate.
Experience: 4-8 Years

Contact Details: palava.careers@lodhagroup.com

Job Description:

Key Responsibilities:

  • Key member for driving loyalty sales form within existing resident base (directly and through channel partners) of Palava through extensive customer engagements and conducting focused and general events.
  • Responsible for driving Business Facilitation Office including but not limited to driving engagements corporate clients, on boarding them to Palava, value-generation for such clients and creating relationship for future business potential for commercials and residential sales
  • Responsible for facilitating the visits of investors, VVIPs and business delegates in Palava
  • Monitoring business performance, analyzing key performance indicators
  • CAssisting in Annual Budgeting exercises and measuring the effectiveness of the budget
  • Self-starter, enthusiastic and a good team player
  • Ability to work in a target-driven environment
  • Adept in dealing with cross-functional teams and departments & lead a small team
  • Very strong all-round communication skills (verbal and written).

Qualification: Any Graduate
Experience: 10-15 Years

Contact Details: palava.careers@lodhagroup.com

Role Objective:

  • Master Planning & scheduling for assigned project
  • Anchoring on-site construction activities to ensure completion of projects within time & cost parameters and effective resource utilization to maximize the output

Key Responsibilities:

Project Planning:

  • To create the project baseline schedule.
  • To identify delays, critical paths and areas of concern and provide corrective actions to achieve contract milestone dates
  • To initiate the progress reporting system.
  • To plan the requirement of resources for the project - staff and equipment.
  • Function as a main advisory to the Project Manager / Planning Lead in all issues concerning planning, scheduling and resources needed. Deals with progress measurement - delays, corrective actions and claims.
  • To provide information and decide on all issues concerning the issuance of the base line schedule such as project structure and activity codes, logical sequence, linking and level of detail needed.
  • To decide and compute resources under allocation, cash flow, key performance indicators (KPIs), resource histograms and S-curves
  • Able to control liquidity damages and suggest suitable measures.
  • To analyze progress and time delays using a correct and precise progress measurement system and to provide corrective actions like re-sequencing through which milestones dates will be met.

Skills, Knowledge and Abilities: High degree of proficiency in the use and application of different project planning packages and specially P6 (Primavera project planning), MS Project, Competent (and confident) in technical aspects of planning

Qualification: B.E. / B.Tech – Civil , PG in Construction Management / Project Management preferred.
Experience: 2-5 Years

Contact Details: palava.careers@lodhagroup.com

Role Objective:
Job Purpose (how the job contributes to the overall organizational objectives):
  • The incumbent is responsible for implementation of sales strategy and business development towards growth of the Residential Leasing segment. A significant responsibility is to connect with existing client networks (Investor base / NRI clients) who would want to lease out their properties and also develop a database of potential lease customers for the same. The role requires managing end-to-end process of identifying leads, seeking business opportunities and developing strong client relationships towards effective sales.

Job Duties & Responsibilities:

  • Consistently identify and qualify leads in designated markets to achieve set personal targets. Initiate leads through B2C sales calls as well as by leveraging Lodha Group’s network of existing customers to propose property leasing
  • Deliver results as per business plan, both in terms of sourcing and closing - ensure completion of targets on a consistent basis through the year
  • Ensure cross-selling to enhance sales value productivity with existing customers
  • Coordinate with various departments (Customer Care, Sales Peer Teams etc.) to ensure exceptional customer service


  • Client Relationship Building
  • Actively follow through on potential customers based on their specific requirements. Possess in-depth product knowledge (and micro information at project level) and communicates the same effectively to prospects.
  • In collaboration with the Team Lead, meet with prospects, organize and conduct event/ site visits and strive to establish a strong client relationship with an aim to convert from proposal to definite status
  • Play a key role during various stages of customer engagement till delivery and provide support for query resolution
  • Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis
  • Operations and Operational problem-solving
  • Drives the site culture (of Associates and outsourced staff) and thereby delivering on positive customer experience
  • Tours residential buildings on a daily basis speaking with employees and residents to understand business needs and assess operational opportunities.
  • Financial Management – capable of operating within the constraints of the CAM budget and provid

Skills, Knowledge and Abilities:
  • Exceptional drive and focus, good communication skills, ability to develop strong professional relationships


  • Qualification:
  • MBA preferred with a willingness to travel
  • Experience: 5-10 Years

    Contact Details: palava.careers@lodhagroup.com

    Job Description :
    Role Objective:
    • Enhance quality testing and control management on site.
    • Co-ordination between external and internal teams for effective quality management.
    Key Responsibilities
    • Structure Activity Checking - Shuttering & Reinforcement
    • Material Inspection
    • Co-ordination with contractors, consultants & execution team.
    • Defect rectification, correction & prevention activities.
    • Site Inspection - Mix Design & Lab Testing
    • Ensuring Quality Standards
    • QMS Documentation
    Skills, Knowledge and Abilities: Experience in RCC Testing, Gypsum, Plastering & Finishing Works.
    Qualification: Diploma / Bachelor’s Degree in Civil Engineering
    Please check your email for further details.
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